FAQ
Frequently Asked Questions
What is the Cancellation Policy?
Guest receives 100.00% if cancellation occurs at least 14 days before arrival; Guest receives 50.00% if cancellation occurs at least 2 days before arrival; No refunds within 2 days of arrival. The portion of the booking that does not qualify for refund, minus any taxes and processing fees, will be placed on a voucher that can be used toward a future booking at Sanctuary Shores.
I am planning on cooking during our stay. What pots, pans, casserole dishes, etc are at Sanctuary Shores?
Sanctuary Shores is stocked with all your cooking basics. Sharing in family meals is a big part of the cabin experience. Cookware includes: 2 stock pots, one 8 quart and one 4 quarts; 2 pots, one 3 quart and one 2 quart; 3 skillets, the largest being 5 quarts; 3 casserole pans, 2 full and 1 half pan; 3 baking sheets, 1 full and 2 half sheets; crockpot; rice cooker
Where can we rent boats or watercrafts during our stay?
Mountain Cove Marina1590 Dyke Rd.
(865) 453-3506
Located near Douglas Dam, roughly a 25 minute drive from Sanctuary Shores. This is a great place to get your boat in the water and the closest gas at just 10 minutes by water. Boat rental is available, definitely call ahead to reserve. You can grab a bite to eat at The Harbor Grill.
Smoky Mountain H2O sports
1955 Chestnut Hill Rd.
(865) 484-9026
Also a 25 minute car ride from Sanctuary Shores. Here you will find the biggest selections of boats and watercrafts. A bit farther by water, but the views of the Mountains while your on the lake are definitely worth it.
Lighthouse Pointe Marina
1209 TN-139
(865) 397-7997
Roughly a 35 minute car ride from Sanctuary Shores, Lighthouse Pointe is a short ride from downtown Dandridge and is in close proximity to Mountain Cove Marina. Great customer service. Call ahead to reserve your rental