FAQ

Frequently Asked Questions

What is the Cancellation Policy?

Guest receives 100.00% if cancellation occurs at least 14 days before arrival; Guest receives 50.00% if cancellation occurs at least 2 days before arrival; No refunds within 2 days of arrival. The portion of the booking that does not qualify for refund, minus any taxes and processing fees, will be placed on a voucher that can be used toward a future booking at Sanctuary Shores. 

I am planning on cooking during our stay.  What pots, pans, casserole dishes, etc are at Sanctuary Shores?

Sanctuary Shores is stocked with all your cooking basics.  Sharing in family meals is a big part of the cabin experience.  Cookware includes: 2 stock pots, one 8 quart and one 4 quarts; 2 pots, one 3 quart and one 2 quart; 3 skillets, the largest being 5 quarts; 3 casserole pans, 2 full and 1 half pan; 3 baking sheets, 1 full and 2 half sheets; crockpot; rice cooker

Where can we rent boats or watercrafts during our stay?

Mountain Cove Marina
1590 Dyke Rd.
(865) 453-3506

Located near Douglas Dam, roughly a 25 minute drive from Sanctuary Shores.  This is a great place to get your boat in the water and the closest gas at just 10 minutes by water.  Boat rental is available, definitely call ahead to reserve.  You can grab a bite to eat at The Harbor Grill.

Smoky Mountain H2O sports
1955 Chestnut Hill Rd.
(865) 484-9026

Also a 25 minute car ride from Sanctuary Shores.  Here you will find the biggest selections of boats and watercrafts.  A bit farther by water, but the views of the Mountains while your on the lake are definitely worth it.

 

Lighthouse Pointe Marina
1209  TN-139
(865) 397-7997

     

Roughly a 35 minute car ride from Sanctuary Shores, Lighthouse Pointe is a short ride from downtown Dandridge and is in close proximity to Mountain Cove Marina. Great customer service.  Call ahead to reserve your rental

What options are there for getting to attractions other than Uber or Lyft?

TROLLEY
Pigeon Forge Mass Transit Trolley
www.mypigeonforge.com/planning/mass-transit-trolley
236 Old Mill Ave., Pigoen Forge
865-453-6444
Free Parking at Patriot Park. With 6 lines and over 200 stops, the trolley is a great option.  Wanting to explore Gatlinburg?  Take the trolley to the Gatlinburg Welcome Center and hook up with the Gatlinburg Trolley there.
 SMOKY MTN TRANSPORTATION
www.smokymountaintransportationtn.com
865-228-9312
Car service offering hourly, half day and day options. As well as, airport and event transportation.
 DAVID HAYWOOD SHUTTLE SERVICE
www.ashuttlebydavidhaywood-gatlinb.godaddysites.com
856-466-3212
Great for local trip pickups and drop offs and airport transportation. A great place to check out for local tours!
 SMOKY BEAR SHUTTLE
www.Smokybearshuttle.com
865-441-4812
Great for local trip pickups and drop offs and airport transportation. A great place to check out for local tours!
 BEAR PAW TAXI
www.bearpawtaxi.com
865-414-2395
Great for local trip pickups and drop offs and airport transportation.